Regulations Overview

In order to return a purchase, you must contact us first at s t u d i o @ o s k a p r o j e c t . c o m

Returns can be mailed to:

Magdalena Hukowska

ul. Kalksztajnów 21A/3

81-236 Gdynia

POLAND

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. I will refund the shipping costs upon receiving the items.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

The policy is valid for a period of 14 calendar days from the date of the delivery. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we will not issue a refund.

R e f u n d r e q u i r e m e n t s

The following criteria must be met to qualify for a refund:

Product is not defective (no damage to poster)

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

P r o o f o f p u r c h a s e

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

C o m p l a i n t s

At Oska Project we pride ourselves on delivering the highest quality of goods. Each item is inspected upon packing and sending it off to its new home. If however you find that you are not satisfied with your purchase, feel free to contact us at studio@oskaproject.com to find a solution that works best for you. To resolve concerns quickly, we will get back to youwithin 48 hours to further discuss the matter.

C U S T O M E R C A R E

Oska Project strives for excellence and professionalism in not only providing quality posters and apparel, but also customer service, both inside and outside the organization, within the limits of available, well-managed resources.

To accomplish this mission, we agree upon these values:

- Anticipating the needs of our customers and planning accordingly

- Listening carefully and giving full consideration to the requests and concerns of our customers

- Communicating honestly, courteously and knowledgeably

- Providing follow-through for our customers promptly, responsibly and efficiently

- Serving with pride, commitment, and with high ethical standards

- Respecting the individual and encouraging participation

P o l i c y S t a t e m e n t

It is Oska Project's policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.

Customer feedback comes to the Oska Project in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to Oska Project through a customer call or email.

P R I V A C Y & S A F E T Y

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

P A Y M E N T M E T H O D S

M a n u a l B a n k T r a n s f e r

DETAILS:

Bank: Millenium Bank SA

Holder: Magdalena Hukowska

Account: 62116022020000000314004984

FOREIGN TRANSFER:

Bank: Millenium Bank SA

Holder: Magdalena Hukowska

IBAN: PL62116022020000000314004984

SWIFT Code: BIGBPLPW

C r e d i t / D e b i t C a r d s

R e g i s t e r e d H o l d i n g

Baselink - Magdalena Hukowska

Wiertnicza 61, Warsaw

NIP: 9512421821 | REGON: 365742687

email: baselink.edu@gamil.com

phone: +48 795 737 787

S t u d i o

Oska Project

Kalksztajnów, Gdynia

email: studio@oskaproject.com